Returns & Exchanges

At Darkglass, we stand by the quality of our premium audio electronics and offer a 30-day return window for all gear in original condition. If your equipment doesn't perfectly suit your sound, we are committed to making the exchange or refund process seamless.

1

Initiate Your Request

Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the electronics in their original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

3

Ship to Darkglass

Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location, keeping a copy of the tracking receipt for your records.

4

Inspection and Refund

Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing